2397-330 RC300-MAJ REMOTE TRANSMITTER
2397-330 RC300-MAJ REMOTE TRANSMITTER
⚠ Special order — Ships in 1–2 weeks
What This Part Does
This electronic fireplace remote system allows wireless control of the fireplace from a handheld transmitter or wall-mounted remote.
The remote communicates with a receiver connected to the fireplace control system. When activated, the receiver sends signals to the control module or gas valve to start, stop, or adjust fireplace operation.
Depending on the model, the remote may provide functions such as ON/OFF operation, flame height adjustment, thermostat control, blower control, timer settings, or smart temperature features.
Electronic remote systems are commonly used with IPI (Intermittent Pilot Ignition) fireplaces and may operate using battery power, household power, or both.
The remote system improves convenience while still working with the fireplace’s built-in safety controls and ignition sequence.
Not sure if this is the right part?
Before ordering, check the following:
- Locate your model number (typically behind the lower louver or inside the control compartment)
- Confirm your unit uses a Electronic system
- Compare your existing remote to the images provided
⚠️ This part is NOT for a different ignition/control system systems
System Type
This is an electronic ignition system, commonly called an IPI system or intermittent pilot ignition system. Instead of keeping a pilot flame burning continuously, the fireplace lights the pilot only when there is a call for heat.
IPI systems use a control module to manage ignition, flame sensing, gas valve operation, and safety shutdown functions.
This system commonly includes:
- Control module — controls spark, flame sensing, and gas valve operation.
- Electronic gas valve — opens and closes gas flow to the pilot and main burner.
- Igniter / flame sensor assembly — creates spark and confirms flame presence.
- Battery backup or power supply — provides operating power for ignition and control functions.
These systems offer improved efficiency, remote-control compatibility, and added safety features, but they also include more electronic components than a millivolt system.
Common Problems This Remote May Fix
- Fireplace will not respond to the remote control
- Remote transmitter stopped communicating with the receiver
- Intermittent operation or poor signal range
- Buttons no longer function properly
- Receiver does not activate the fireplace
- Fireplace only works manually at the receiver box
- Remote display is blank or unresponsive
- System will not turn the burner on or off remotely
Electronic fireplace remotes allow wireless control of the fireplace ignition system, including burner operation, flame adjustment, thermostat functions, and timer settings depending on the model.
Before replacing the remote system, check the batteries, receiver wiring, module connections, and receiver switch position. Interference, weak batteries, or damaged wiring can cause similar symptoms.
Warranty Information
This product includes a 12-month warranty from the date of purchase. This warranty covers defects in materials or workmanship under normal operating conditions.
Fireplace components must be properly installed and matched to the correct system (millivolt vs IPI, natural gas vs propane).
This warranty does NOT cover:
• Improper installation or incorrect application
• Use with the wrong gas type (NG vs LP)
• Misdiagnosis of the issue
• Damage caused by other failing components
• Normal wear and tear
• Labor, service, or diagnostic time
Because many fireplace issues can be caused by multiple components, we strongly recommend confirming the diagnosis before replacing parts.
We are happy to assist with this. Proof of purchase is required for all warranty claims. Please contact us prior to removal or replacement of the part so we can help verify the issue and guide the warranty process.
What should I do before starting this repair?
Before replacing a fireplace remote system, verify that the batteries are fresh and that the receiver has power and proper wiring connections.
It is also important to confirm compatibility with your fireplace model, ignition system, and existing receiver configuration before installation.
Turn off electrical power to the fireplace before beginning service and follow all manufacturer instructions during setup and programming.
Is this a safe DIY repair?
Most fireplace remote replacements are considered safe DIY repairs because they typically involve low-voltage wiring and battery-powered components.
However, care should be taken when accessing the control compartment or connecting receiver wires near the gas valve or control module.
Always turn off power to the fireplace before servicing electronic components and follow the manufacturer’s installation instructions carefully.
Do I need to make any adjustments after installation?
Some fireplace remote systems require setup or synchronization after installation. This may include pairing the transmitter to the receiver, setting dip switches, or configuring operating modes.
Battery installation and receiver wiring should also be verified before operation. Always follow the manufacturer’s instructions for proper setup and programming.
After installation, test all functions to ensure the fireplace responds correctly to remote commands.
How do I know if this part is bad?
Common signs of a failing fireplace remote include the fireplace not responding to commands, intermittent operation, limited operating range, or the receiver failing to communicate with the transmitter.
In some cases, the issue may be caused by weak batteries, interference, incorrect receiver settings, or wiring problems rather than the remote itself.
Before replacing the remote system, verify that the batteries, receiver connections, and fireplace control components are functioning properly.