Hearth.Parts Return & Refund Policy

Returns are accepted within 30 days of delivery on eligible items.

To qualify for a return, products must be:

• New, unused, and uninstalled

• In original packaging

• In resalable condition

Return Shipping & Restocking Fees

A 10% restocking fee applies to all approved returns, except when the item received was incorrect, defective, or shipped in error by Hearth.Parts.

Buyer is responsible for return shipping costs unless the item received was incorrect, defective, or shipped in error by Hearth.Parts.

Refunds will be issued to the original payment method, less the applicable restocking fee, after the returned item has been received and inspected.

Non-Returnable Items

Because of safety, compatibility, and manufacturer restrictions, the following items are generally not eligible for return:

• Installed or used gas parts

• Gas components exposed to fuel gas

• Opened, installed, or programmed electrical/electronic parts

• Special-order items

• Clearance or final-sale items

• Manufacturer non-returnable items

If you believe you received a defective item, or need help confirming compatibility before ordering, please contact us.

Return Authorization

Please contact us before sending a return. We will provide return instructions and help determine eligibility.

Product Compatibility

We strongly encourage customers to verify:

• Model number

• Gas type (Natural Gas or Propane)

• Control system compatibility

• Part number compatibility

before ordering. If you are unsure, contact us. We are happy to help identify the correct part.

Return Address

Hearth.Parts
Attn: Damian Hayes
10 Prospect St. Unit 8
Lake George, NY 12845