Refund policy
Hearth.Parts Return & Refund Policy
Returns are accepted within 30 days of delivery on eligible items.
To qualify for a return, products must be:
- New, unused, and uninstalled
- In original packaging
- In resalable condition
Buyer is responsible for return shipping costs unless the item received was incorrect, defective, or shipped in error by Hearth.Parts.
Because of safety, compatibility, and manufacturer restrictions, the following items are generally not eligible for return:
- Installed or used gas parts
- Gas components exposed to fuel gas
- Opened, installed, or programmed electrical/electronic parts
- Special-order items
- Clearance or final-sale items
- Manufacturer non-returnable items
If you believe you received a defective item, or need help confirming compatibility before ordering, please contact us.
Please contact us before sending a return. We will provide return instructions and help determine eligibility.
We strongly encourage customers to verify:
- Model number
- Gas type (Natural Gas or Propane)
- Control system compatibility
- Part number compatibility
before ordering. If you are unsure, contact us — we are happy to help identify the correct part.