Gas Fireplace Troubleshooting Wizard

Maxitrol GV60 Troubleshooting Wizard

Control System: Maxitrol GV60

Interactive diagnostic guide for this fireplace system.

{"start":"gv60_start","steps":{"gv60_start":{"title":"GV60 Troubleshooting","question":"What problem are you having with this GV60 remote ignition system?","help":"GV60 systems use a remote handset, receiver, motorized gas valve, pilot assembly, thermocouple/interrupter circuit, ignition wiring, and battery power. Choose the symptom that best matches the fireplace behavior.","professionalHelp":"This guide involves gas, ignition, electrical, thermocouple, receiver, and valve diagnosis. If you are not qualified to service gas appliances, stop and request professional help.","showContactForm":true,"stop":false,"options":[{"text":"Fireplace will not light — no ignition tone or spark","next":"gv60_no_ignition_no_tone","pathText":"No ignition tone or spark","showContactForm":true},{"text":"Remote or receiver is not communicating","next":"gv60_no_transmission","pathText":"Remote or receiver not communicating","showContactForm":true},{"text":"No pilot flame — system continues sparking","next":"gv60_no_pilot_continues_spark","pathText":"No pilot flame and system continues sparking","showContactForm":true},{"text":"Pilot lights but continues sparking or shuts down","next":"gv60_pilot_lit_sparking_shutdown","pathText":"Pilot lights but continues sparking or shuts down","showContactForm":true},{"text":"Pilot lights but no main burner flame","next":"gv60_no_main_burner","pathText":"Pilot lights but no main burner flame","showContactForm":true},{"text":"Low batteries or beep code issue","next":"gv60_battery_beep","pathText":"Low batteries or beep code issue","showContactForm":true},{"text":"Manual operation or valve issue","next":"gv60_manual_valve","pathText":"Manual operation or valve issue","showContactForm":true}]},"gv60_no_ignition_no_tone":{"title":"No Ignition / No Tone","question":"The fireplace does not begin ignition and there is no ignition tone.","help":"Verify the receiver has good batteries and that the ON/OFF switch or control position is correct. If the system has no ignition tone, the receiver may not be powering or commanding the valve.Check for loose wiring, damaged wiring, bent pins on the 8-wire connector, and poor receiver connection. If wiring and batteries are correct, replace the receiver and reprogram the code. If the issue remains, inspect the valve and wiring at the valve.","professionalHelp":"Receiver, valve wiring, and ignition diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"gv60_no_transmission":{"title":"Remote or Receiver Not Communicating","question":"The remote handset does not communicate with the receiver, or the motor does not turn.","help":"Reprogram the receiver and transmitter code. Press and hold the receiver reset button until two acoustic signals are heard. After the second longer signal, release the button and press the down arrow on the remote within the programming window until a long acoustic signal confirms the code is set.Replace receiver and transmitter batteries. Make sure the receiver antenna is positioned correctly and not surrounded by metal. Keep the antenna away from the electrode cable and ignition coil.If communication still fails, replace the receiver and reprogram. If needed, replace the transmitter and reprogram. Inspect valve wiring and straighten bent pins on the 8-wire connector.","professionalHelp":"Remote programming and receiver diagnosis should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"gv60_no_pilot_continues_spark":{"title":"No Pilot Flame / Continues Sparking","question":"The system sparks, but the pilot flame does not light.","help":"Air may be present in the pilot supply line. Purge the line or attempt ignition several times according to the appliance instructions.Check spark gap and ignition wiring. Inspect for spark along the cable, loose connections, damaged electrode cable, or poor spark at the pilot burner.If spark and pilot gas are not correct, inspect the valve, thermocouple interrupter, receiver, and pilot assembly. Do not overtighten the thermocouple interrupter.","professionalHelp":"Pilot gas, spark, valve, and thermocouple interrupter testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"gv60_pilot_lit_sparking_shutdown":{"title":"Pilot Lights But Continues Sparking / Shuts Down","question":"The pilot lights, but sparking continues or the valve shuts off after several seconds.","help":"If the pilot is lit and sparking continues, the receiver may not be proving flame correctly. Replace the receiver and reprogram the code if receiver diagnosis confirms failure.If the pilot lights and sparking stops but the valve shuts off after 10 to 60 seconds, test thermocouple circuit voltage. Use a digital multimeter set to millivolts and measure at the spade connector beside the magnet nut. Available voltage must be at least approximately 5 mV.If thermocouple output is low, replace the thermocouple. If inlet pressure is low, correct supply pressure. If the valve or thermocouple interrupter circuit is defective, replace the appropriate component.","professionalHelp":"Thermocouple, interrupter, inlet pressure, and valve testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"gv60_no_main_burner":{"title":"Pilot Lights But No Main Burner Flame","question":"The pilot flame lights, but there is no main gas flow to the burner.","help":"Confirm the manual override knob, if equipped, is in the ON position. Verify the valve is not turned down to pilot flow only.Turn the flame to high fire using the remote handset. Confirm regulator pressure and gas sizing. If pressure and sizing are correct but the main burner does not receive gas, the valve may be defective.","professionalHelp":"Main gas flow and valve diagnosis should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"gv60_battery_beep":{"title":"Low Battery or Beep Code Issue","question":"The system gives beep codes or behaves as if battery power is weak.","help":"Three short beeps while the motor turns usually indicates low batteries. Replace batteries in the receiver and remote as needed.Make sure batteries are installed with correct polarity. Avoid electrical shorts between the battery box and metal parts of the appliance, as this can damage the receiver.","professionalHelp":"Battery and receiver troubleshooting should be performed carefully to avoid shorting the receiver.","showContactForm":true,"stop":true,"options":[]},"gv60_manual_valve":{"title":"Manual Operation or Valve Issue","question":"The system has a manual operation or valve-related problem.","help":"For manual operation, the valve knob may need to be moved to the manual position and the safety magnet held open according to the appliance instructions. If the appliance will not operate manually, inspect the thermocouple circuit, valve, inlet pressure, and manual override position.If the pilot remains lit but the valve shuts off, test thermocouple millivolts and inspect for resistance in the circuit. If gas continues when it should not, shut off gas supply and replace the valve as required.","professionalHelp":"Manual valve operation and safety magnet testing should be performed only by a qualified service technician.","showContactForm":true,"stop":true,"options":[]}}}

IntelliFire Troubleshooting Wizard

Control System: IntelliFire

Interactive diagnostic guide for this fireplace system.

{"start":"if_start","steps":{"if_start":{"title":"IntelliFire Troubleshooting","question":"What problem are you having with this IntelliFire system?","help":"IntelliFire is an intermittent pilot ignition system. It should be diagnosed as an electrical ignition system, not as a standing pilot millivolt system. Choose the symptom that best matches the fireplace behavior.","professionalHelp":"This guide involves gas, ignition, and electrical diagnosis. If you are not qualified to service gas appliances, stop and request professional help.","showContactForm":true,"stop":false,"options":[{"text":"Ignitor/module makes noise, but no spark","next":"if_no_spark","pathText":"Ignitor/module makes noise, but no spark","showContactForm":true},{"text":"Pilot will not light, no noise or spark","next":"if_no_noise_no_spark","pathText":"Pilot will not light, no noise or spark","showContactForm":true},{"text":"Pilot lights, but keeps sparking","next":"if_continues_spark","pathText":"Pilot lights but continues to spark","showContactForm":true},{"text":"Pilot sparks, but pilot will not light","next":"if_pilot_sparks_no_light","pathText":"Pilot sparks but pilot will not light","showContactForm":true},{"text":"Pilot stays lit, but burner will not turn on","next":"if_burner_no_light","pathText":"Pilot stays lit but burner will not turn on","showContactForm":true},{"text":"Burner lights, but cycles off and on","next":"if_burner_cycles","pathText":"Burner cycles off and on","showContactForm":true},{"text":"Wall switch / remote / cold climate question","next":"if_accessory_menu","pathText":"Accessory or control question","showContactForm":true}]},"if_no_spark":{"title":"Ignitor Makes Noise, But No Spark","question":"The ignitor or module makes sparking noise, but no spark is visible at the pilot.","help":"Possible causes include reversed sensor/ignitor wires, loose connections, wiring shorts, incorrect ignitor gap, a cracked pilot insulator, or a failed module. Verify the white sensor wire is on S and the orange ignitor wire is on I. Confirm the ignitor gap is approximately 1/8 inch. If there is no spark at the module I terminal during a module spark test, the module may need replacement. If spark exists at the module but not at the pilot, inspect the pilot assembly, ignitor wire, and ceramic insulator.","professionalHelp":"Ignition testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"if_no_noise_no_spark":{"title":"Pilot Will Not Light - No Noise or Spark","question":"There is no ignitor noise and no spark when the fireplace is turned on.","help":"Check transformer power under load at the module. A good transformer should read approximately 2.8 to 3.2 VAC with the ON/OFF switch on. Remove and reseat the wiring harness at the module. Verify wiring continuity, wall switch wiring, and that the module ground wire is securely grounded to the fireplace chassis. If power and wiring are correct but the module does not spark, the module may be defective.","professionalHelp":"This requires electrical testing. Stop and request professional help if you are not qualified.","showContactForm":true,"stop":true,"options":[]},"if_continues_spark":{"title":"Pilot Lights But Continues Sparking","question":"The pilot lights, but the system keeps sparking and the main burner does not ignite.","help":"If the pilot lights but continues sparking, flame rectification has not occurred. Check for loose or shorted sensor wire connections, poor ground, contaminated sensor rod, damaged pilot assembly, incorrect pilot flame impingement, or a failed module. Clean the sensor rod with emery cloth. Verify the flame fully engulfs the sensor rod. Perform a continuity test to confirm the sensor rod is not shorted to the pilot hood, pilot base, pilot bracket, or fireplace chassis.","professionalHelp":"Flame rectification diagnosis requires proper testing. Request professional help if unsure.","showContactForm":true,"stop":true,"options":[]},"if_pilot_sparks_no_light":{"title":"Pilot Sparks But Will Not Light","question":"The pilot is sparking, but the pilot flame does not light.","help":"Verify the incoming gas shutoff valve is open and inlet gas pressure is within specification. Confirm the ignitor gap is approximately 1/8 inch. Verify the module is grounded. If the pilot is sparking but gas is not reaching the pilot, test module voltage output and valve/pilot solenoid readings. Possible causes include gas supply, spark gap, grounding, module output, valve, or pilot solenoid issue.","professionalHelp":"Gas pressure and valve testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"if_burner_no_light":{"title":"Pilot Lit But Burner Will Not Turn On","question":"The pilot lights and stops sparking, but the main burner does not turn on.","help":"If the pilot lights and stops sparking, flame rectification has occurred. Check all valve and module wiring connections. Verify the wiring harness is fully seated and wires are in the correct order. Check that the green valve spade terminal is not bent or touching metal. If a Cabin-Kit is installed, verify that the cold climate switch is wired correctly. Test module output and valve solenoid resistance. Typical valve readings with no wires attached are about 37 ohms for the pilot solenoid and 55 ohms for the burner solenoid.","professionalHelp":"Voltage and ohm testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"if_burner_cycles":{"title":"Burner Cycles Off and On","question":"The burner lights but cycles off and on during operation.","help":"Possible causes include over-drafting, over-firing, poor flame rectification, venting issues, remote/wall switch/thermostat problems, low batteries, weak transformer output, or cold climate startup behavior. Verify restrictor requirements, burner orifice size, altitude deration, manifold pressure, sensor grounding, and wiring. Troubleshoot first with the manual ON/OFF rocker switch to rule out remote, thermostat, or wall switch problems.","professionalHelp":"Cycling problems may involve venting, gas pressure, electrical controls, or flame rectification. Request professional diagnosis.","showContactForm":true,"stop":true,"options":[]},"if_accessory_menu":{"title":"IntelliFire Accessory and Control Questions","question":"Which IntelliFire accessory or control topic do you need help with?","help":"These items are common IntelliFire support topics and may affect operation even when the core ignition system is functioning correctly.","professionalHelp":"If wiring or live voltage testing is involved, request professional help.","showContactForm":true,"stop":false,"options":[{"text":"Wall switch wiring","next":"if_wall_switch","pathText":"Wall switch wiring","showContactForm":true},{"text":"Cabin-Kit / cold climate mode","next":"if_cabin_kit","pathText":"Cabin-Kit or cold climate mode","showContactForm":true},{"text":"Ground strap / flame rectification","next":"if_ground_strap","pathText":"Ground strap or flame rectification","showContactForm":true},{"text":"Gas conversion information","next":"if_gas_conversion","pathText":"Gas conversion information","showContactForm":true},{"text":"Gas pressure specifications","next":"if_pressure_specs","pathText":"Gas pressure specifications","showContactForm":true}]},"if_wall_switch":{"title":"Wall Switch Wiring","question":"Check the wall switch wiring.","help":"IntelliFire systems require constant power to the module. Do not switch the 120V supply to the fireplace junction box as the control method. The wall switch should connect to the low-voltage wall switch/remote leads, not interrupt power to the transformer or module.","professionalHelp":"Incorrect wall switch wiring can create unsafe or unreliable operation. Request professional help if wiring is uncertain.","showContactForm":true,"stop":true,"options":[]},"if_cabin_kit":{"title":"Cabin-Kit / Cold Climate Mode","question":"Check Cabin-Kit or cold climate operation.","help":"The cold climate feature allows the pilot to remain lit when the main burner is off. A Cabin-Kit may include a cold climate switch and relay for battery backup. Verify the Cabin-Kit wiring if the pilot remains on unexpectedly, the burner does not respond correctly, or batteries drain unexpectedly.","professionalHelp":"Cabin-Kit wiring should be checked by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"if_ground_strap":{"title":"Ground Strap / Flame Rectification","question":"Check flame rectification and ground strap condition.","help":"Some IntelliFire systems may cycle during startup due to pilot instability or weak flame rectification. A ground strap can improve flame rectification on certain pilot assemblies. Verify proper grounding, sensor cleanliness, and flame contact with the sensor rod.","professionalHelp":"Grounding and flame sensing should be diagnosed carefully by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"if_gas_conversion":{"title":"Gas Conversion Information","question":"Gas conversion should only be done with the correct approved conversion kit.","help":"Use only the manufacturer-approved conversion kit for the exact fireplace model and serial number range. Conversion kits include required parts, instructions, and labels. Verify inlet and manifold pressure after conversion. Do not use unauthorized valve/regulator parts or materials.","professionalHelp":"Gas conversions must be performed by a certified gas technician.","showContactForm":true,"stop":true,"options":[]},"if_pressure_specs":{"title":"Gas Pressure Specifications","question":"Verify inlet and manifold gas pressure.","help":"Typical IntelliFire pressure specifications: natural gas inlet pressure 4.5 to 7 inches W.C.; propane inlet pressure 11 to 14 inches W.C.; natural gas manifold pressure 3.5 inches W.C.; propane manifold pressure 10 inches W.C. Always verify against the appliance rating plate and installation manual.","professionalHelp":"Gas pressure testing should be performed only by a qualified service professional.","showContactForm":true,"stop":true,"options":[]}}}

Intellifire Plus Troubleshooting Wizard

Control System: Intellifire Plus

Interactive diagnostic guide for this fireplace system.

{"start":"ifp_start","steps":{"ifp_start":{"title":"IntelliFire Plus Troubleshooting","question":"What problem are you having with this IntelliFire Plus system?","help":"IntelliFire Plus is an intermittent pilot ignition system with wireless control capability, module diagnostics, flame modulation, and optional AUX modules. For basic ignition troubleshooting, wireless controls and battery backup should be eliminated from the system when possible.","professionalHelp":"This guide involves gas, ignition, electrical, and live-voltage diagnosis. If you are not qualified to service gas appliances, stop and request professional help.","showContactForm":true,"stop":false,"options":[{"text":"Pilot will not light, no noise and no spark","next":"ifp_no_noise_no_spark","pathText":"Pilot will not light, no noise and no spark","showContactForm":true},{"text":"Module makes noise, but no spark","next":"ifp_noise_no_spark","pathText":"Module makes noise, but no spark","showContactForm":true},{"text":"Pilot sparks, but pilot will not light","next":"ifp_spark_no_pilot","pathText":"Pilot sparks but pilot will not light","showContactForm":true},{"text":"Pilot lights, but continues sparking","next":"ifp_continues_sparking","pathText":"Pilot lights but continues sparking","showContactForm":true},{"text":"Pilot stays lit, but burner will not light","next":"ifp_burner_no_light","pathText":"Pilot stays lit but burner will not light","showContactForm":true},{"text":"Low flame / low manifold pressure","next":"ifp_low_flame_pressure","pathText":"Low flame or low manifold pressure","showContactForm":true},{"text":"Remote, wall switch, or AUX issue","next":"ifp_remote_accessory_menu","pathText":"Remote, wall switch, or AUX issue","showContactForm":true},{"text":"Diagnostic flash code","next":"ifp_diagnostic_codes","pathText":"Diagnostic flash code","showContactForm":true}]},"ifp_no_noise_no_spark":{"title":"No Noise and No Spark","question":"The pilot will not light, and there is no module noise or spark.","help":"Check that the module selector switch is set correctly. Verify wiring connections, system ground, 120VAC to the junction box, power from the 6VDC transformer, and proper wired wall switch wiring. If the LP/NG selector switch is damaged or not fully engaged, the module may lock out. If power, wiring, ground, and switch position are correct, the control module may be defective.","professionalHelp":"Electrical testing and module diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ifp_noise_no_spark":{"title":"Module Makes Noise But No Spark","question":"The module makes sparking noise, but there is no visible spark at the pilot.","help":"Possible causes include loose or improper wiring, poor grounding, disconnected or shorted igniter wire, or incorrect igniter gap. Verify the pilot assembly is grounded. Confirm the igniter wire is properly connected and not shorted to the fireplace chassis. The igniter gap should be approximately 1/8 inch.","professionalHelp":"Ignition testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ifp_spark_no_pilot":{"title":"Pilot Sparks But Will Not Light","question":"The pilot is sparking, but the pilot flame does not light.","help":"Verify gas supply is on and all valves in the gas supply line are open and purged of air. Check inlet pressure and pilot gas path. Test voltage to the pilot solenoid during the lighting sequence. The pilot solenoid should read roughly 37 to 47 ohms. If voltage is present but the pilot solenoid does not open, the valve may be defective.","professionalHelp":"Gas pressure and valve testing should be performed only by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ifp_continues_sparking":{"title":"Pilot Lights But Continues Sparking","question":"The pilot lights, but the module continues sparking and the main burner will not ignite.","help":"If the pilot lights but continues sparking, flame rectification has not been proven. Check gas supply, sensor rod condition, sensor lead connection, and grounding. Clean the sensor rod if contaminated. Verify the sensor lead is not disconnected or shorted. If the sensor cannot prove flame, the system may time out and enter lockout.","professionalHelp":"Flame-sensing and rectification diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ifp_burner_no_light":{"title":"Pilot Stays Lit But Burner Will Not Light","question":"The pilot lights, stops sparking, and remains lit, but the main burner does not light.","help":"If the pilot stops sparking and remains lit, flame rectification has occurred. Check module output to the burner solenoid and verify valve operation. Possible causes include a faulty module or faulty valve/burner solenoid. The burner solenoid should typically read between 56 and 65 ohms with wires disconnected.","professionalHelp":"Voltage and ohm testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ifp_low_flame_pressure":{"title":"Low Flame or Low Manifold Pressure","question":"The unit has low outlet/manifold pressure when set to high flame.","help":"Possible causes include stepper motor position loss, gas supply issues, or module/remote programming behavior. If power is interrupted while the stepper motor resets, it may accept the wrong high position. Reset by moving the module selector switch to OFF, then back to REMOTE, then recheck manifold pressure. If using RC300, the remote may override the module HI/LOW switch.","professionalHelp":"Gas pressure testing and stepper motor diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ifp_remote_accessory_menu":{"title":"Remote, Wall Switch, or AUX Issue","question":"Which remote, wall switch, or accessory issue are you seeing?","help":"IntelliFire Plus systems may use RC100, RC200, RC300, AUX200, AUX300, optional wired wall switches, and wireless controls. Wireless controls should be eliminated when troubleshooting core ignition problems.","professionalHelp":"Accessory wiring and control diagnosis may require professional service.","showContactForm":true,"stop":false,"options":[{"text":"Remote does not operate unit","next":"ifp_remote_not_working","pathText":"Remote does not operate unit","showContactForm":true},{"text":"Wall switch overrides remote","next":"ifp_wall_switch_override","pathText":"Wall switch overrides remote","showContactForm":true},{"text":"Fan/AUX function does not work","next":"ifp_aux_issue","pathText":"Fan or AUX issue","showContactForm":true},{"text":"Clear module from remote","next":"ifp_clear_remote","pathText":"Clear module from remote","showContactForm":true}]},"ifp_remote_not_working":{"title":"Remote Does Not Operate Unit","question":"The remote control does not operate the fireplace.","help":"The ON/OFF/REMOTE switch on the module must be in the REMOTE position for wireless controls to operate. Wireless controls and the receiver communicate by radio frequency and should remain within about 30 feet. Verify batteries, pairing, and remote mode. If a wired wall switch is installed and left ON, it can override remote commands.","professionalHelp":"Remote and receiver diagnosis may require professional service.","showContactForm":true,"stop":true,"options":[]},"ifp_wall_switch_override":{"title":"Wall Switch Override","question":"The wall switch may be overriding the remote.","help":"If an optional wired wall switch is installed and in the ON position, it can override wireless remote commands. The wired wall switch must be OFF for normal remote operation. Verify the red and brown wall switch wires are connected properly.","professionalHelp":"Wall switch wiring should be checked by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ifp_aux_issue":{"title":"Fan or AUX Function Issue","question":"The fan, AUX1, or AUX2 function is not operating correctly.","help":"AUX200 and AUX300 modules control fan and accessory functions. AUX200 controls fan operation. AUX300 controls fan plus AUX1 and AUX2. AUX1 may provide high/medium/low control, while AUX2 is ON/OFF only. Verify the correct AUX module, wiring, power, and wireless control settings.","professionalHelp":"Line-voltage accessory testing should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"ifp_clear_remote":{"title":"Clear Module From Remote","question":"Clear the module from remote programming if needed.","help":"If the module is programmed to a remote, the remote can override the module HI/LOW switch. To clear the module, press the learn button on the module. When it blinks consistently, press the learn button a second time. Blinking should stop and the module should be cleared.","professionalHelp":"Only perform control setup if you are comfortable with the module controls.","showContactForm":true,"stop":true,"options":[]},"ifp_diagnostic_codes":{"title":"Diagnostic Flash Codes","question":"How many diagnostic flashes do you see on the module?","help":"Diagnostic codes are an additional tool. Always use them with the full troubleshooting process before replacing parts.","professionalHelp":"Diagnostic codes should be interpreted by a qualified technician.","showContactForm":true,"stop":false,"options":[{"text":"1 flash","next":"ifp_code_1_flash","pathText":"1 flash","showContactForm":true},{"text":"2 flashes","next":"ifp_code_2_flash","pathText":"2 flashes","showContactForm":true},{"text":"3 flashes","next":"ifp_code_3_flash","pathText":"3 flashes","showContactForm":true}]},"ifp_code_1_flash":{"title":"Diagnostic Code: 1 Flash","question":"One flash indicates a fuel-type selector issue.","help":"The module may flash one time and enter lockout if the fuel-type selector is in the wrong position or the selector switch is damaged. Verify the selector stops correctly at NG or LP when rotated gently with a precision screwdriver. If the selector spins freely or does not engage, the module may need replacement.","professionalHelp":"Do not force the fuel selector switch. Request professional help if damaged.","showContactForm":true,"stop":true,"options":[]},"ifp_code_2_flash":{"title":"Diagnostic Code: 2 Flashes","question":"Two flashes indicate insufficient ignition voltage to the pilot igniter.","help":"Clear lockout and attempt ignition again. If the condition persists, check igniter wiring, grounding, and pilot igniter gap. If those are correct, the control module may need replacement.","professionalHelp":"Ignition voltage testing should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"ifp_code_3_flash":{"title":"Diagnostic Code: 3 Flashes","question":"Three flashes indicate a sensing or flame-proving issue.","help":"The pilot may spark and may ignite for up to 60 seconds, but the main burner will not open. Possible causes include inadequate gas supply, false flame detection, shorted sense lead, or disconnected sense/igniter leads. Verify inlet pressure, pilot leads, shorted wires, and that the pilot sense rod, igniter rod, and hood are clean.","professionalHelp":"Flame sensing and gas supply diagnosis should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]}}}

Intellifire Touch Troubleshooting Wizard

Control System: Intellifire Touch

Interactive diagnostic guide for this fireplace system.

{"start":"ift_start","steps":{"ift_start":{"title":"IntelliFire Touch Troubleshooting","question":"What problem are you having with this IntelliFire Touch system?","help":"IntelliFire Touch uses an ECM control module, RF module, RC400 or RC150 wireless control, IPI pilot assembly, gas valve, and optional ACM, blower, lights, or power vent. Choose the symptom that best matches the fireplace behavior.","professionalHelp":"This guide involves gas, ignition, electrical, remote pairing, and live-voltage diagnosis. If you are not qualified to service gas appliances, stop and request professional help.","showContactForm":true,"stop":false,"options":[{"text":"Pilot will not light — no noise or spark","next":"ift_no_noise_no_spark","pathText":"No noise or spark","showContactForm":true},{"text":"Module clicks but there is no spark","next":"ift_module_clicks_no_spark","pathText":"Module clicks but no spark","showContactForm":true},{"text":"Pilot sparks but will not light","next":"ift_spark_no_pilot","pathText":"Pilot sparks but will not light","showContactForm":true},{"text":"Pilot lights but continues sparking or locks out","next":"ift_flame_rectification","pathText":"Pilot lights but continues sparking","showContactForm":true},{"text":"Pilot lights but burner will not light","next":"ift_burner_no_light","pathText":"Pilot lights but burner will not light","showContactForm":true},{"text":"Remote, pairing, or communication issue","next":"ift_remote_pairing","pathText":"Remote or pairing issue","showContactForm":true},{"text":"Fan, lights, ACM, or accessory issue","next":"ift_acm_accessory","pathText":"Fan, lights, or accessory issue","showContactForm":true},{"text":"Power vent error","next":"ift_power_vent","pathText":"Power vent error","showContactForm":true}]},"ift_no_noise_no_spark":{"title":"No Noise or Spark","question":"The pilot will not light, and there is no noise or spark.","help":"Verify the IFT-ECM selector switch is in ON or REMOTE. Confirm 120VAC power to the junction box and confirm the AC/DC adapter is plugged into both the junction box and ECM.Measure adapter output. Normal ECM power should be approximately 5.7–6.3 VDC. If using battery backup, battery voltage should be greater than 4.2 VDC.Check the wiring harness connection at the ECM, valve harness continuity, and chassis ground. The black ground wire from the valve harness must be securely attached to the metal fireplace chassis.","professionalHelp":"Electrical power and ECM testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ift_module_clicks_no_spark":{"title":"Module Clicks But No Spark","question":"The module is active, but there is no spark at the pilot.","help":"Verify the white S sense wire and orange I ignitor wire are connected to the correct ECM terminals. Inspect for loose connections, damaged insulation, or shorts to chassis, pilot burner, or other metal surfaces.Verify spark gap is approximately 0.095 inch to 0.135 inch. If the ECM reports a 2 Red / 2 Green lockout, this indicates spark coil failure and the ECM should be replaced.If wiring and gap are correct but spark is absent, inspect the pilot assembly and ignitor circuit.","professionalHelp":"Ignition testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ift_spark_no_pilot":{"title":"Pilot Sparks But Will Not Light","question":"The pilot sparks, but the pilot flame will not light.","help":"Verify the incoming gas shutoff is open and inlet gas pressure is within the appliance rating plate requirements.If a 2 Red / 1 Green lockout is present, the pilot solenoid may not be detected. Verify the orange valve harness wire is securely connected to the pilot solenoid.Check pilot solenoid resistance. Normal pilot coil resistance is approximately 38–42 ohms. If the coil is open, shorted, or out of range, replace the gas valve. Also check continuity of the valve harness and replace the 6-pin harness if open.","professionalHelp":"Gas pressure, solenoid, and harness testing should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"ift_flame_rectification":{"title":"Pilot Lights But Continues Sparking or Locks Out","question":"The pilot lights but the system continues sparking, locks out, or shows Appliance Safely Disabled.","help":"A 3 Red / 1 Green code usually indicates no ignition and/or no flame rectification. Verify the white sense lead is securely connected to the S terminal on the ECM.Check sensor wire resistance from the sense rod tip to the ECM connector. Normal resistance should be less than 1 ohm. If resistance is high, clean and polish the flame sensor with fine steel wool. If resistance remains high, replace the pilot assembly.Verify the pilot flame engulfs the flame sense rod with the glass installed. Confirm system ground, inlet pressure, and that the sense rod is not contaminated, painted, cracked, shorted, or damaged.","professionalHelp":"Flame rectification diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ift_burner_no_light":{"title":"Pilot Lights But Burner Will Not Light","question":"The pilot lights and rectifies, but the main burner does not light.","help":"Verify the green wire in the valve harness is connected to the green main valve solenoid. Check main solenoid resistance. Normal main coil resistance is approximately 58–62 ohms.If the main solenoid is open, shorted, or out of range, replace the gas valve. Verify inlet gas pressure is correct for the gas type.If flame height does not respond, verify the stepper motor harness is connected. Stepper motor coil pairs should measure approximately 4.5–5.5 ohms. If out of range, replace the stepper motor regulator assembly.","professionalHelp":"Valve solenoid and stepper motor testing should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"ift_remote_pairing":{"title":"Remote, Pairing, or Communication Issue","question":"The RC400 or RC150 remote does not operate the fireplace correctly.","help":"Verify fresh batteries are installed correctly in the remote. Confirm the IFT-ECM selector switch is in REMOTE and that the ECM is powered.Verify the RF module is connected to the ECM. If the RC400 or RC150 is not paired, follow the pairing procedure. When adding an ACM, blower, lights, power vent, or additional remote, the ECM and remote must be re-paired.For RC400, check child lock, diagnostics icon, and pairing status. For RC150, verify the LED behavior and allow time for RF communication in noisy environments.","professionalHelp":"Remote pairing and RF diagnostics may require professional service.","showContactForm":true,"stop":true,"options":[]},"ift_acm_accessory":{"title":"Fan, Lights, ACM, or Accessory Issue","question":"Fan, lights, or accessory functions do not respond correctly.","help":"Verify the ACM is connected to the ECM and powered by 120VAC at the junction box. If the ACM was newly installed, the system must be re-paired.For fan or light errors, check wiring and output voltage at the ACM port with the RC400 set to the highest level. If voltage is near 120VAC and the device does not run, replace the fan or light kit. If voltage is near zero, the ACM or internal fuse may be failed.Confirm fan, light, or accessory wiring is plugged into the correct ACM port and that spade connectors are not miswired.","professionalHelp":"ACM and 120VAC accessory diagnosis should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"ift_power_vent":{"title":"Power Vent Error","question":"The fireplace has a power vent error or will not complete the power vent sequence.","help":"A 5 Red / 1 Green code indicates a Power Vent error on systems equipped with an approved power vent kit. Verify the power vent harness is connected to the AUX port on the ACM and to the black and brown ECM switch wires as required.Power vent systems cannot use a wired wall switch or battery backup. After power vent installation, the RC400 or RC150 and ECM must be re-paired.Check for power vent blower operation, pressure switch closure, blocked flue, insufficient draft, overheating, or ECM selector switch in manual ON mode. On properly configured systems, RC400 should show the pre-purge timer before ignition.","professionalHelp":"Power vent diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]}}}

Millivolt ODS Troubleshooting Wizard

Control System: Millivolt ODS

Interactive diagnostic guide for this fireplace system.

{"start":"ods_start","steps":{"ods_start":{"title":"Millivolt ODS Troubleshooting","question":"What type of vent-free ODS appliance are you troubleshooting?","help":"Millivolt ODS systems are commonly used on vent-free gas logs, vent-free fireboxes, vent-free stoves, and vent-free room heaters. ODS stands for Oxygen Depletion Sensor. The pilot assembly is a safety device and must not be bypassed or modified.","professionalHelp":"ODS pilot systems are safety devices. Do not drill, enlarge, alter, or bypass the ODS pilot assembly.","showContactForm":true,"stop":false,"options":[{"text":"Vent-Free Gas Log Set","next":"ods_symptoms","pathText":"Vent-Free Gas Log Set","showContactForm":true},{"text":"Vent-Free Fireplace / Firebox","next":"ods_symptoms","pathText":"Vent-Free Fireplace / Firebox","showContactForm":true},{"text":"Vent-Free Stove","next":"ods_symptoms","pathText":"Vent-Free Stove","showContactForm":true},{"text":"Vent-Free Room Heater","next":"ods_symptoms","pathText":"Vent-Free Room Heater","showContactForm":true},{"text":"Not sure","next":"ods_symptoms","pathText":"Unknown ODS appliance type","showContactForm":true}]},"ods_symptoms":{"title":"Millivolt ODS Symptoms","question":"What problem are you having?","help":"Choose the symptom that best matches the appliance behavior. ODS systems are sensitive to pilot flame shape, dust, lint, pet hair, gas pressure, room air movement, and oxygen availability.","professionalHelp":"If the appliance shuts down repeatedly, do not bypass the ODS system. Determine why the safety system is reacting.","showContactForm":true,"stop":false,"options":[{"text":"Pilot will not light","next":"ods_pilot_no_light","pathText":"Pilot will not light","showContactForm":true},{"text":"Pilot lights but will not stay lit","next":"ods_pilot_wont_stay_lit","pathText":"Pilot will not stay lit","showContactForm":true},{"text":"Pilot stays lit but burner will not turn on","next":"ods_pilot_lit_no_burner","pathText":"Pilot stays lit but burner will not turn on","showContactForm":true},{"text":"Burner shuts off unexpectedly","next":"ods_burner_shuts_off","pathText":"Burner shuts off unexpectedly","showContactForm":true},{"text":"Weak flame, delayed ignition, or excessive soot","next":"ods_flame_soot","pathText":"Weak flame, delayed ignition, or soot","showContactForm":true}]},"ods_pilot_no_light":{"title":"Pilot Will Not Light","question":"The ODS pilot will not light.","help":"Verify the gas shutoff is open and gas is reaching the appliance. Check for air in the gas line and verify the control knob is being held in the PILOT position long enough for gas to reach the ODS pilot.Check for spark at the pilot. Inspect the piezo ignitor, electrode wire, ceramic insulator, and electrode gap. If spark is present but the pilot does not light, inspect the pilot orifice, pilot tube, and ODS pilot air intake openings for dust, lint, pet hair, or blockage.Important: Do not use a drill bit, wire, or sharp object to enlarge or alter the ODS pilot opening. Clean only according to the manufacturer procedure, typically with compressed air or approved cleaning methods.","professionalHelp":"Pilot lighting and ODS pilot cleaning should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ods_pilot_wont_stay_lit":{"title":"Pilot Lights But Will Not Stay Lit","question":"The ODS pilot lights while holding the knob in, but goes out when released.","help":"The ODS pilot flame must properly heat the thermocouple. If the pilot flame is weak, lifting, split incorrectly, or not contacting the thermocouple correctly, the pilot will drop out.Common causes include dust, lint, spider webs, pet hair, low gas pressure, wrong gas type, restricted pilot orifice, dirty ODS air intake, or a weak thermocouple.Verify the thermocouple is properly positioned and tightened into the valve. Do not overtighten. If the pilot flame is correct but the pilot still will not hold, test thermocouple output. If thermocouple output is weak, replace the thermocouple or ODS pilot assembly as applicable. If thermocouple output is correct but the valve will not hold, suspect the valve.","professionalHelp":"ODS pilot and thermocouple testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"ods_pilot_lit_no_burner":{"title":"Pilot Stays Lit But Burner Will Not Turn On","question":"The pilot stays lit, but the main burner will not turn on.","help":"If the pilot stays lit, the thermocouple safety circuit is likely holding. The main burner circuit may depend on a thermopile, wall switch, thermostat, remote receiver, or valve operator depending on model design.Verify the control knob is in the ON position. Check the wall switch, thermostat, remote receiver, wiring connections, and batteries if applicable. If equipped with a thermopile, verify millivolt output with the pilot lit.If thermopile output and switch circuit are correct but the burner does not open, suspect the gas valve.","professionalHelp":"Millivolt, switch, remote, and valve diagnosis should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"ods_burner_shuts_off":{"title":"Burner Shuts Off Unexpectedly","question":"The burner lights but shuts off during operation.","help":"The ODS system is designed to shut down the appliance if the pilot flame becomes unstable or if room oxygen conditions affect the pilot flame. Do not bypass the ODS system.Check for dirty ODS pilot openings, lint, dust, pet hair, spider webs, low inlet pressure, incorrect gas type, or weak pilot flame. Also check room conditions: ceiling fans, exhaust fans, tight construction, nearby drafts, and lack of make-up air can affect vent-free appliances.If the appliance operates for a period and then shuts down repeatedly, determine whether the ODS pilot is being affected by room air conditions or contamination before replacing the valve.","professionalHelp":"Repeated ODS shutdown may indicate unsafe operating conditions and should be evaluated by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"ods_flame_soot":{"title":"Weak Flame, Delayed Ignition, or Excessive Soot","question":"The appliance has weak flame, delayed ignition, odor, or excessive soot.","help":"Vent-free appliances are very sensitive to log placement, burner port blockage, gas pressure, air movement, and correct fuel type. Verify the logs are installed exactly according to the appliance manual. Incorrect log placement can cause flame impingement, soot, odor, or delayed ignition.Inspect burner ports for blockage and verify the correct burner/orifice setup for NG or LP. Check inlet pressure and confirm the appliance has not been incorrectly converted.Do not use excessive ember material or place media where it interferes with the pilot, burner ports, or flame pattern.","professionalHelp":"Sooting, delayed ignition, odor, or flame impingement on vent-free appliances should be handled by a qualified service technician.","showContactForm":true,"stop":true,"options":[]}}}

Robertshaw Millivolt Troubleshooting Wizard

Control System: Robertshaw Millivolt

Interactive diagnostic guide for this fireplace system.

{"start":"rs_mv_start","steps":{"rs_mv_start":{"title":"Robertshaw Millivolt Troubleshooting","question":"Which Robertshaw millivolt system issue are you seeing?","help":"Robertshaw millivolt systems may use standard thermocouple safety valves, 30-second dropout systems, or black EPU wire systems. Choose the symptom that best matches the fireplace behavior.","professionalHelp":"This guide involves gas pressure, pilot safety systems, thermopile diagnosis, and live flame testing. If you are not qualified to service gas appliances, stop and request professional help.","showContactForm":true,"stop":false,"options":[{"text":"Pilot will not light","next":"rs_pilot_no_light","pathText":"Pilot will not light","showContactForm":true},{"text":"Pilot lights but will not stay lit","next":"rs_pilot_wont_stay_lit_type","pathText":"Pilot will not stay lit","showContactForm":true},{"text":"Pilot stays lit but burner will not turn on","next":"rs_pilot_lit_no_burner","pathText":"Pilot stays lit but burner will not turn on","showContactForm":true},{"text":"Sooting or poor flame appearance","next":"rs_sooting","pathText":"Sooting or poor flame appearance","showContactForm":true}]},"rs_pilot_no_light":{"title":"Pilot Will Not Light","question":"The pilot will not light.","help":"Verify gas supply is on and that the gas line is purged of air. Inspect the pilot tube and pilot orifice for blockage. If there is no spark at the pilot hood, check the piezo ignitor wire, grounding, electrode ceramic, and electrode gap.The spark gap should generally be around 1/8 inch. If the ignitor clicks but no spark is present at the pilot hood, inspect for cracked ceramic or a grounded ignition wire.If spark and gas are present but the pilot still will not light, inspect the pilot orifice and pilot assembly for contamination.","professionalHelp":"Pilot lighting and gas supply diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"rs_pilot_wont_stay_lit_type":{"title":"Pilot Will Not Stay Lit","question":"Which Robertshaw system style is installed?","help":"Robertshaw systems may use standard thermocouple safety systems, 30-second dropout systems, or black EPU wire systems. The diagnosis path changes depending on the valve type.","professionalHelp":"If you are unsure which system is installed, request professional help.","showContactForm":true,"stop":false,"options":[{"text":"Standard thermocouple system","next":"rs_standard_tc","pathText":"Standard thermocouple system","showContactForm":true},{"text":"30-second dropout system","next":"rs_30_second_dropout","pathText":"30-second dropout system","showContactForm":true},{"text":"Black EPU wire system","next":"rs_black_epu","pathText":"Black EPU wire system","showContactForm":true}]},"rs_standard_tc":{"title":"Standard Thermocouple System","question":"The pilot lights but goes out when the knob is released.","help":"The pilot flame should fully engulf the thermocouple tip. If the flame is weak or unstable, inspect the pilot orifice, pilot tube, and gas pressure.Check that the thermocouple is installed correctly into the gas valve. The connection should be snug but not overtightened.Test thermocouple output under flame. If thermocouple output is adequate but the valve will not hold the pilot, replace the valve. If output is low, replace the thermocouple.","professionalHelp":"Thermocouple and gas valve testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"rs_30_second_dropout":{"title":"30-Second Dropout System","question":"The pilot drops out after approximately 30 seconds.","help":"Robertshaw 30-second dropout systems are designed with a timed safety characteristic. Verify the pilot flame properly engulfs the thermocouple and that the thermocouple connection is clean and secure.Inspect the pilot flame for instability, lifting, or contamination. Verify inlet pressure and proper venting. If the pilot consistently drops after the timed interval despite proper flame contact, the thermocouple or valve safety circuit may be defective.","professionalHelp":"Timed dropout system diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"rs_black_epu":{"title":"Black EPU Wire System","question":"This Robertshaw system uses a black EPU wire configuration.","help":"Black EPU wire systems use a different pilot safety arrangement and do not use a conventional thermocouple circuit. Inspect the EPU wiring, grounding, pilot flame quality, and valve wiring integrity.Verify the black EPU wire is properly connected and not damaged. Inspect all grounding paths and wiring harness connections. If the pilot flame and wiring are correct but the pilot will not remain stable, the valve or EPU system may be defective.","professionalHelp":"Black EPU wire systems should be diagnosed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"rs_pilot_lit_no_burner":{"title":"Pilot Stays Lit But Burner Will Not Turn On","question":"The pilot stays lit, but the main burner does not ignite.","help":"Millivolt systems use the thermopile to generate power for the main burner circuit. Verify thermopile output under load. Inspect wall switch wiring, remote receiver wiring, thermostat wiring, and all low-voltage connections.If thermopile output is low, replace the thermopile. If thermopile output is adequate but the valve operator does not open, replace the valve.Check for excessive wire length, poor wire connections, or excessive resistance in the switch circuit.","professionalHelp":"Millivolt and low-voltage circuit testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"rs_sooting":{"title":"Sooting or Poor Flame Appearance","question":"The fireplace is producing soot or has poor flame appearance.","help":"Sooting can be caused by incorrect gas pressure, incorrect air shutter adjustment, burner misalignment, blocked venting, improper log placement, excessive ember material, or incorrect fuel conversion.Verify the burner is seated correctly on the orifice and that the proper orifice is installed for the fuel type. Inspect venting, air shutter settings, and glass sealing surfaces.Always verify manifold pressure with a manometer according to the appliance rating plate and installation manual.","professionalHelp":"Sooting and combustion diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]}}}

Signature Command System Troubleshooting Wizard

Control System: Signature Command System

Interactive diagnostic guide for this fireplace system.

{"start":"sc_start","steps":{"sc_start":{"title":"Signature Command Troubleshooting","question":"Begin Signature Command troubleshooting.","help":"This guide is for fireplaces using the Signature Command control system.","professionalHelp":"","showContactForm":false,"stop":false,"options":[{"text":"Continue","next":"master_switch_on","pathText":"Continue","showContactForm":false}]},"master_switch_on":{"title":"Master Switch On","question":"Is the Master Switch on?","help":"Turn the master switch to the ON position before continuing.","professionalHelp":"","showContactForm":true,"stop":false,"options":[{"text":"Yes","next":"motor_tick_beep","pathText":"Yes","showContactForm":false},{"text":"No","next":"check_power","pathText":"No","showContactForm":true}]},"motor_tick_beep":{"title":"Motor Tick and Beep","question":"Do you hear ticking from the motor and a beep?","help":"Listen for motor activity and a beep after the master switch is turned on.","professionalHelp":"If there is no response, power or wiring may need to be checked.","showContactForm":true,"stop":false,"options":[{"text":"Yes","next":"depress_on_button","pathText":"Yes","showContactForm":false},{"text":"No","next":"check_power","pathText":"No","showContactForm":true}]},"check_power":{"title":"Check for Power","question":"Check for power to the Signature Command system.","help":"Verify battery or AC power at the command center/control board. The guide shows checking the power supply and notes the master switch must be ON.","professionalHelp":"Electrical testing should be performed by a qualified service professional if you are not trained.","showContactForm":true,"stop":true,"options":[]},"depress_on_button":{"title":"Press ON Button","question":"Press the ON button. Does the system respond or beep?","help":"Use the ON button on the control center or remote as appropriate for this fireplace.","professionalHelp":"","showContactForm":true,"stop":false,"options":[{"text":"System Beeps / Responds","next":"pilot_solenoid_igniter","pathText":"System responded","showContactForm":false},{"text":"Error Code","next":"error_code","pathText":"Error code displayed","showContactForm":true}]},"error_code":{"title":"Error Codes Before Ignition","question":"What error code are you seeing?","help":"Possible pre-ignition error codes include 1 red flash, 2 red flashes, or 3 red flashes.","professionalHelp":"Record the exact error code before requesting help.","showContactForm":true,"stop":false,"options":[{"text":"1 Red Flash","next":"conversion_cover_missing","pathText":"1 Red Flash","showContactForm":true},{"text":"2 Red Flashes","next":"spark_fail","pathText":"2 Red Flashes","showContactForm":true},{"text":"3 Red Flashes","next":"no_sensor_signal","pathText":"3 Red Flashes","showContactForm":true},{"text":"No Error Code","next":"pilot_solenoid_igniter","pathText":"No error code","showContactForm":false}]},"conversion_cover_missing":{"title":"1 Red Flash - Conversion Cover Missing","question":"A 1 red flash error indicates the conversion cover/chip may be missing or not seated correctly.","help":"Remove the conversion chip, make sure all pins are clean and straight, then reinstall it into the control board.","professionalHelp":"If the code remains after reseating the chip, request professional help.","showContactForm":true,"stop":true,"options":[]},"spark_fail":{"title":"2 Red Flashes - Spark Fail","question":"A 2 red flash error indicates spark fail.","help":"Check for proper ground to the valve bracket. Inspect the igniter wire for damage or a short to ground.","professionalHelp":"Ignition testing involves gas and electrical components. Request professional help if unsure.","showContactForm":true,"stop":true,"options":[]},"no_sensor_signal":{"title":"3 Red Flashes - No Sensor Signal","question":"A 3 red flash error indicates no sensor signal.","help":"Check ground to the valve terminal, clean the flame sensor, inspect the sensor wire, and verify flame-sensing operation.","professionalHelp":"Flame sensor diagnosis may require meter testing. Request professional help if unsure.","showContactForm":true,"stop":true,"options":[]},"pilot_solenoid_igniter":{"title":"Pilot Solenoid and Igniter","question":"Does the pilot solenoid snap and does the igniter start ticking?","help":"You should hear a snap from the pilot solenoid and ticking from the igniter.","professionalHelp":"","showContactForm":true,"stop":false,"options":[{"text":"Yes","next":"pilot_lights","pathText":"Yes","showContactForm":false},{"text":"No","next":"pilot_igniter_check","pathText":"No","showContactForm":true}]},"pilot_igniter_check":{"title":"Pilot and Igniter Check","question":"The pilot solenoid or igniter is not operating correctly.","help":"Check for 2-4 VDC to the pilot solenoid during opening, then approximately 0.15-0.3 VDC to hold. Also inspect spark location, igniter wire, pilot hood alignment, and ground.","professionalHelp":"This diagnosis may require meter testing and should be handled by a qualified service professional.","showContactForm":true,"stop":true,"options":[]},"pilot_lights":{"title":"Pilot Lights","question":"Does the pilot light?","help":"Look for a small pilot flame at the pilot assembly.","professionalHelp":"","showContactForm":true,"stop":false,"options":[{"text":"Yes","next":"pilot_stays_lit","pathText":"Yes","showContactForm":false},{"text":"No","next":"gas_pressure_igniter_alignment","pathText":"No","showContactForm":true}]},"gas_pressure_igniter_alignment":{"title":"Pilot Does Not Light","question":"The pilot did not light.","help":"Possible causes include incorrect gas pressure, igniter alignment problems, pilot blockage, pilot voltage problems, or spark not reaching the proper point on the pilot hood.","professionalHelp":"Gas pressure and ignition diagnosis should be performed by a qualified service professional.","showContactForm":true,"stop":true,"options":[]},"pilot_stays_lit":{"title":"Pilot Stays Lit","question":"Does the pilot stay lit, or does it run for about 30 seconds and go out?","help":"If the pilot runs briefly and then shuts down, the flame sensor may not be proving flame to the control board.","professionalHelp":"","showContactForm":true,"stop":false,"options":[{"text":"Pilot stays lit","next":"main_burner_lights","pathText":"Pilot stays lit","showContactForm":false},{"text":"Pilot goes out after about 30 seconds","next":"pilot_30_seconds_out","pathText":"Pilot goes out after 30 seconds","showContactForm":true}]},"pilot_30_seconds_out":{"title":"Pilot Goes Out After 30 Seconds","question":"The pilot lights but goes out after about 30 seconds.","help":"This often indicates the flame sensor did not rectify flame to the control board. Check ground to the valve bracket, flame contact on the sensor, sensor cleanliness, pilot hood/sensor alignment, and flame sensor microamp signal.","professionalHelp":"This usually requires meter testing and should be diagnosed by a qualified service professional.","showContactForm":true,"stop":true,"options":[]},"main_burner_lights":{"title":"Main Burner Lights","question":"Does the main burner light?","help":"After pilot rectification, the control board should energize the main valve solenoid.","professionalHelp":"","showContactForm":true,"stop":false,"options":[{"text":"Yes","next":"burner_stays_on","pathText":"Yes","showContactForm":false},{"text":"No","next":"valve_not_receiving_voltage","pathText":"No","showContactForm":true}]},"valve_not_receiving_voltage":{"title":"Main Burner Does Not Light","question":"The main burner did not light.","help":"The board may not be sending proper voltage to the main valve solenoid, or gas pressure may be outside the allowable range.","professionalHelp":"Voltage, valve, and gas pressure testing should be performed by a qualified service professional.","showContactForm":true,"stop":true,"options":[]},"burner_stays_on":{"title":"Burner Stays On","question":"Does the unit stay on after the burner lights?","help":"If the unit goes out immediately after the burner lights, possible causes include poor ground, lack of power, gas pressure issue, or valve/control issue.","professionalHelp":"","showContactForm":true,"stop":false,"options":[{"text":"Yes","next":"shutdown_sequence","pathText":"Yes","showContactForm":false},{"text":"No, goes out immediately","next":"burner_goes_out_after_light","pathText":"Burner goes out immediately","showContactForm":true}]},"burner_goes_out_after_light":{"title":"Unit Goes Out After Burner Lights","question":"The unit goes out immediately after the burner lights.","help":"Possible causes include poor ground, lack of power, gas pressure outside range, or valve solenoid/control board issue.","professionalHelp":"This requires electrical, grounding, and gas-pressure diagnosis. Request professional help.","showContactForm":true,"stop":true,"options":[]},"shutdown_sequence":{"title":"Shutdown Sequence","question":"When OFF is pressed, do the flames go to medium, then low, then off?","help":"Observe the flame shutdown sequence carefully.","professionalHelp":"","showContactForm":true,"stop":false,"options":[{"text":"Yes","next":"all_operations_functional","pathText":"Normal shutdown sequence","showContactForm":false},{"text":"Flame goes out immediately","next":"memory_function_reset","pathText":"Flame goes out immediately","showContactForm":true},{"text":"Flame goes to low, then off","next":"memory_function_reset","pathText":"Flame goes to low, then off","showContactForm":true},{"text":"No flame adjustment / no motor sound","next":"motor_troubleshooting","pathText":"No flame adjustment or motor sound","showContactForm":true},{"text":"Need AC/accessory info","next":"ac_info_menu","pathText":"Need AC/accessory info","showContactForm":true}]},"memory_function_reset":{"title":"Memory Function Reset","question":"Try resetting the memory function.","help":"Cycle the unit to the high position by pressing ON three times. Once at high, hold OFF for 3 seconds or turn the wall switch off. This should reset the system to high flame at startup.","professionalHelp":"If the system still behaves incorrectly after reset, request professional help.","showContactForm":true,"stop":true,"options":[]},"motor_troubleshooting":{"title":"Motor Troubleshooting","question":"There is no flame adjustment or no motor sound.","help":"Check whether the motor tries to cycle the valve. If jammed or misaligned, the motor may need to be disconnected, checked in open air, and reseated. Do not overtighten the screws.","professionalHelp":"Motor and valve troubleshooting should be performed carefully by a qualified service professional.","showContactForm":true,"stop":true,"options":[]},"all_operations_functional":{"title":"System Operating Normally","question":"All major Signature Command operations appear functional.","help":"The troubleshooting flow completed without identifying a major operational fault.","professionalHelp":"","showContactForm":false,"stop":true,"options":[]},"ac_info_menu":{"title":"AC and Accessory Information","question":"What AC or accessory information do you need?","help":"Signature Command systems may use an AC adapter or SCSACM module depending on the appliance and accessory configuration.","professionalHelp":"AC voltage testing should be performed by a qualified person.","showContactForm":true,"stop":false,"options":[{"text":"AC Adapter","next":"ac_adapter","pathText":"AC adapter","showContactForm":true},{"text":"SCSACM Module","next":"scsacm_module","pathText":"SCSACM module","showContactForm":true},{"text":"Blower Terminals","next":"scsacm_blower","pathText":"Blower terminals","showContactForm":true},{"text":"Light Terminals","next":"scsacm_light","pathText":"Light terminals","showContactForm":true},{"text":"Auxiliary Terminals","next":"scsacm_aux","pathText":"Auxiliary terminals","showContactForm":true}]},"ac_adapter":{"title":"AC Adapter","question":"Check the AC adapter.","help":"The basic Signature Command AC adapter transforms 120 VAC to approximately 6 VDC. Verify it is plugged into a working 120 VAC outlet.","professionalHelp":"AC testing should be performed safely by a qualified person.","showContactForm":true,"stop":true,"options":[]},"scsacm_module":{"title":"SCSACM Module","question":"Check the SCSACM module.","help":"The SCSACM accessory AC module transforms 120 VAC to approximately 6 VDC and supplies accessory control functions.","professionalHelp":"AC module testing should be performed safely by a qualified person.","showContactForm":true,"stop":true,"options":[]},"scsacm_blower":{"title":"SCSACM Blower Terminals","question":"Check blower terminal behavior.","help":"Blower terminals may show 120 VAC open circuit, but under load high is about 115-118 VAC, medium about 95-100 VAC, and low about 85-90 VAC. Blower operation may require flames running.","professionalHelp":"Line-voltage testing should be performed by a qualified person.","showContactForm":true,"stop":true,"options":[]},"scsacm_light":{"title":"SCSACM Light Terminals","question":"Check light terminal behavior.","help":"The light terminals work like a dimmer. Open-circuit readings may be about 115-118 VAC on high, 95-100 VAC on medium, and 65-70 VAC on low. Lights may operate with flames on or off.","professionalHelp":"Line-voltage testing should be performed by a qualified person.","showContactForm":true,"stop":true,"options":[]},"scsacm_aux":{"title":"SCSACM Auxiliary Terminals","question":"Check auxiliary terminal behavior.","help":"The auxiliary terminals are 120 VAC on/off only. They do not provide reduced voltage. Rear burner shutdown systems may use the AUX terminal.","professionalHelp":"Line-voltage testing should be performed by a qualified person.","showContactForm":true,"stop":true,"options":[]}}}

Sit Millivolt Troubleshooting Wizard

Control System: Sit Millivolt

Interactive diagnostic guide for this fireplace system.

{"start":"sit_mv_start","steps":{"sit_mv_start":{"title":"SIT Millivolt Troubleshooting","question":"What problem are you having with this SIT millivolt system?","help":"SIT millivolt standing pilot systems use a pilot assembly with a thermocouple for pilot safety and a thermopile to generate millivolts for the main valve circuit. Choose the symptom that best matches the fireplace behavior.","professionalHelp":"This guide involves gas, pilot flame, thermocouple, thermopile, valve, and live gas testing. If you are not qualified to service gas appliances, stop and request professional help.","showContactForm":true,"stop":false,"options":[{"text":"Pilot will not light","next":"sit_mv_pilot_no_light","pathText":"Pilot will not light","showContactForm":true},{"text":"Pilot lights but will not stay lit","next":"sit_mv_pilot_wont_stay_lit","pathText":"Pilot will not stay lit","showContactForm":true},{"text":"Pilot stays lit but burner will not turn on","next":"sit_mv_pilot_lit_no_burner","pathText":"Pilot stays lit but burner will not turn on","showContactForm":true},{"text":"Burner comes on from switch/remote but is weak or unreliable","next":"sit_mv_switch_remote_issue","pathText":"Switch or remote issue","showContactForm":true},{"text":"Sooting or poor flame appearance","next":"sit_mv_sooting","pathText":"Sooting or poor flame appearance","showContactForm":true}]},"sit_mv_pilot_no_light":{"title":"Pilot Will Not Light","question":"The pilot will not light.","help":"For the pilot to light, the system needs fuel, oxygen, and ignition. Verify the gas shutoff valve is open and that gas is reaching the pilot. If air is in the gas line, the pilot may not light until the line is purged.Check the pilot tube and pilot orifice for blockage. If there is no spark at the pilot hood, verify the piezo ignitor is grounded, the electrode wire is connected, the ceramic is not cracked, and the electrode gap is approximately 1/8 inch.If fuel is present, the electrode gap is correct, and there is still no spark, the piezo ignitor may need replacement.","professionalHelp":"Pilot lighting and gas-line checks should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"sit_mv_pilot_wont_stay_lit":{"title":"Pilot Lights But Will Not Stay Lit","question":"The pilot lights while holding the knob in, but goes out when released.","help":"The pilot flame should engulf the top 3/8 inch of the thermocouple. If the flame is too small or not centered on the thermocouple, adjust the pilot flame at the SIT valve pilot adjustment.If the pilot flame cannot be adjusted, check inlet pressure. Minimum inlet pressure should typically be 4.5 inches W.C. for natural gas and 11.0 inches W.C. for LP. If pressure is correct, check for the correct pilot orifice and a bent or restricted pilot tube.Confirm the thermocouple is installed tightly into the valve. It should be hand tight plus approximately 1/4 turn. Do not overtighten.If the pilot flame is correct and the thermocouple is tight, test thermocouple output. With the pilot lit, 15 mV or more indicates the valve is bad. Less than 15 mV indicates the thermocouple is bad.","professionalHelp":"Thermocouple and valve testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"sit_mv_pilot_lit_no_burner":{"title":"Pilot Stays Lit But Burner Will Not Turn On","question":"The pilot stays lit, but the main burner will not come on.","help":"On an SIT millivolt system, the thermocouple keeps the pilot valve open, but the thermopile powers the main burner circuit. If the pilot stays lit but the burner will not turn on, the problem is not usually the thermocouple.With the pilot lit and the ON/OFF rocker switch in the OFF position, measure DC millivolts between TP and THTP on the SIT valve. The reading should be at least 325 mV. If the reading is below 325 mV, replace the thermopile.If thermopile output is good, remove the wires from the valve operator and check resistance between TH and TP. The SIT valve should read approximately 2.25 ohms, plus or minus 0.5 ohms. If outside that range, replace the valve.","professionalHelp":"Millivolt and valve resistance testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"sit_mv_switch_remote_issue":{"title":"Wall Switch, Thermostat, or Remote Issue","question":"The pilot is lit, but the burner does not respond correctly to the wall switch, thermostat, or remote.","help":"First confirm thermopile output and valve resistance are correct. Then inspect the wall switch, thermostat, remote receiver, and low-voltage wiring.With the wall switch ON, measure DC millivolts between TH and THTP. The reading should be less than 80 mV. If it is higher than 80 mV, disconnect the wall switch or remote wiring and test again. If the burner comes on, check wire gauge, wire length, wire connections, and the switch or remote receiver.Wall switch runs should generally use 18 AWG minimum wire and should not exceed the manufacturer-recommended length.","professionalHelp":"Low-voltage switch and remote diagnosis should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"sit_mv_sooting":{"title":"Sooting or Poor Flame Appearance","question":"The fireplace is sooting, burning dirty, or has poor flame appearance.","help":"Sooting is commonly caused by incorrect manifold pressure, incorrect orifice size, improper air shutter setting, blocked or incorrect venting, burner misalignment, excessive ember material, poor log placement, or a glass seal issue.Natural gas manifold pressure is commonly 3.5 inches W.C. and LP is commonly 10.0 inches W.C., but always verify against the rating plate and installation manual. Do not guess — use a manometer.Confirm the burner is seated tightly on the orifice, the correct burner and orifice are installed for the fuel type, and the log placement matches the appliance manual. Incorrect rock wool or ember placement can also cause sooting.","professionalHelp":"Sooting can create carbon monoxide risk. Gas pressure and combustion issues should be checked by a qualified technician.","showContactForm":true,"stop":true,"options":[]}}}

SIT ProFlame I Troubleshooting Wizard

Control System: SIT ProFlame I

Interactive diagnostic guide for this fireplace system.

{"start":"pfi_start","steps":{"pfi_start":{"title":"SIT Proflame I Troubleshooting","question":"What problem are you having with this SIT Proflame I system?","help":"SIT Proflame I systems may include a DFC board, gas valve, SIT pilot assembly, receiver box, GTMF transmitter, Fan Control Module, and stepper motor flame modulation. Choose the symptom that best matches the fireplace behavior.","professionalHelp":"This guide involves gas, ignition, electrical, flame rectification, receiver pairing, and live-voltage diagnosis. If you are not qualified to service gas appliances, stop and request professional help.","showContactForm":true,"stop":false,"options":[{"text":"Fireplace will not light — no spark or ignition noise","next":"pfi_no_spark_no_noise","pathText":"No spark or ignition noise","showContactForm":true},{"text":"Pilot sparks but will not light","next":"pfi_spark_no_pilot","pathText":"Pilot sparks but will not light","showContactForm":true},{"text":"Pilot lights but continues sparking","next":"pfi_continues_sparking","pathText":"Pilot lights but continues sparking","showContactForm":true},{"text":"Pilot lights but burner will not turn on","next":"pfi_burner_no_light","pathText":"Pilot lights but burner will not turn on","showContactForm":true},{"text":"Remote or receiver not learning / not responding","next":"pfi_remote_receiver","pathText":"Remote or receiver issue","showContactForm":true},{"text":"Fan or lights not working","next":"pfi_fan_lights","pathText":"Fan or lights issue","showContactForm":true},{"text":"Flame modulation not working","next":"pfi_modulation","pathText":"Flame modulation issue","showContactForm":true}]},"pfi_no_spark_no_noise":{"title":"No Spark or Ignition Noise","question":"The fireplace will not light and there is no spark or ignition noise.","help":"Verify proper power supply throughout the system. Confirm the Fan Control Module has 120VAC power and that the FCM power switch is in the ON position. Verify power output from the FCM and DFC harness.Check that all wires are properly connected to the DFC board and that the system is properly grounded. Inspect wiring harnesses for loose connections or damage.If power, wiring, and ground are correct but there is still no spark, the DFC board may need replacement.","professionalHelp":"Power and DFC testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"pfi_spark_no_pilot":{"title":"Pilot Sparks But Will Not Light","question":"The pilot sparks, but the pilot flame will not light.","help":"Verify gas supply is ON and that the gas line has been bled to the valve. Inspect the pilot tube, pilot orifice, and pilot assembly for blockage, corrosion, or damage.Clean corrosion from the pilot assembly to ensure proper grounding. Check valve coil continuity. If there is no continuity, replace the gas valve.Verify voltage at the EV1 pilot valve connection. EV1 should receive approximately 5VDC initially and then drop to about 1VDC. If voltage is present but gas is not released, replace the valve. If no voltage is present, replace the DFC board.","professionalHelp":"Gas supply, EV1 voltage, and valve testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"pfi_continues_sparking":{"title":"Pilot Lights But Continues Sparking","question":"The pilot lights, but the ignitor continues sparking and the main burner does not turn on.","help":"If the pilot lights but spark continues, the system is not proving flame rectification. Verify the flame sensor is in the pilot flame and adjust pilot flame if needed.Verify the flame sensor wire is properly connected to the DFC module and that the system is properly grounded. Clean the flame sensor rod and remove corrosion from the pilot assembly.Inspect the flame sensor porcelain. If cracked, replace the flame sensor or pilot assembly. If sparking continues after flame sensor, wiring, and ground are confirmed, replace the DFC board.","professionalHelp":"Flame rectification and grounding diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"pfi_burner_no_light":{"title":"Pilot Lights But Burner Will Not Turn On","question":"The pilot lights and holds, but the main burner does not ignite.","help":"Verify the receiver switch is in ON or REMOTE with the remote powered ON and thermostat OFF if manual operation is desired. Confirm wiring is connected according to the wiring diagram and replace damaged harnesses.Verify the pilot flame is properly directed to ignite the burner and that the ignitor is no longer sparking. Check that correct components are installed for the gas type.Check continuity of the main burner coil and verify voltage at EV2, the green main burner connection. If voltage is present and the valve does not open, replace the gas valve. If no voltage is present, replace the DFC board.","professionalHelp":"Main valve and EV2 testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"pfi_remote_receiver":{"title":"Remote or Receiver Not Learning / Not Responding","question":"The remote control or receiver box is not learning or not responding correctly.","help":"Verify proper 120VAC power supply. Remove batteries from the receiver backup battery bay and test whether the system can spark or light from the receiver switch. If it works only after batteries are reinstalled, focus on FCM power supply.Reset the DFC lockout by moving the receiver switch to OFF for approximately 30 seconds, then back to REMOTE. Press the PRG button on the receiver. Three fast beeps should indicate the receiver is ready to learn the transmitter code.Quickly press the ON/OFF button on the transmitter. Four beeps should indicate the receiver has learned the remote. If the receiver does not beep, check receiver harness connections and consider replacing the receiver. If the receiver beeps but does not learn, replace transmitter batteries or replace the remote.","professionalHelp":"Remote learning and receiver diagnosis may require professional service.","showContactForm":true,"stop":true,"options":[]},"pfi_fan_lights":{"title":"Fan or Lights Not Working","question":"The fan, lights, or accessory output does not work correctly.","help":"Not all fireplaces are equipped with fans or lights. Remove batteries from backup and verify the fireplace turns on using line power. Confirm the FCM is connected to AC power and the FCM switch is ON.For fan issues, verify power at the FCM fan outlet, confirm the remote fan setting is not OFF, and remember that fan operation may be delayed in thermostat mode. Unplug the fan from the FCM and plug it into a known 120V supply. If the fan works, replace the FCM. If the fan does not work, replace the fan.For light issues, inspect bulbs, fixtures, dimmer switch, wiring, and ground. If lights work from 120V but not from AUX OUT, replace the FCM. If lights do not work from 120V, replace the light kit.","professionalHelp":"FCM, fan, light, and 120VAC testing should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"pfi_modulation":{"title":"Flame Modulation Not Working","question":"The burner operates, but flame height does not modulate correctly.","help":"Verify the transmitter is not in SMART thermostat mode when manually testing flame height. Check inlet and outlet gas pressure according to the appliance manual.Inspect electrical connections and wiring for damage. Verify the main burner orifice is correct and not blocked. Confirm the receiver beeps when receiving transmitter commands. If there is no beep, troubleshoot remote learning first.Check continuity of the step motor. Resistance between the yellow/orange and black/brown wire pairs should be approximately 25 ohms. If there is no continuity or the step motor is not regulating outlet pressure, replace the step motor.","professionalHelp":"Gas pressure and step motor diagnosis should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]}}}

SIT ProFlame II Troubleshooting Wizard

Control System: SIT ProFlame II

Interactive diagnostic guide for this fireplace system.

{"start":"pfii_start","steps":{"pfii_start":{"title":"SIT Proflame II Troubleshooting","question":"What problem are you having with this SIT Proflame II system?","help":"SIT Proflame II systems use an Integrated Fireplace Control module, gas valve, IPI pilot assembly, transmitter, optional fan, lights, split flow, AUX load, and stepper motor flame modulation. Choose the symptom that best matches the fireplace behavior.","professionalHelp":"This guide involves gas, ignition, electrical, flame rectification, remote pairing, live-voltage testing, and venting diagnosis. If you are not qualified to service gas appliances, stop and request professional help.","showContactForm":true,"stop":false,"options":[{"text":"Fireplace will not light — no spark or ignition noise","next":"pfii_no_spark_no_noise","pathText":"No spark or ignition noise","showContactForm":true},{"text":"Pilot sparks but will not light","next":"pfii_spark_no_pilot","pathText":"Pilot sparks but will not light","showContactForm":true},{"text":"Pilot lights but continues sparking","next":"pfii_continues_sparking","pathText":"Pilot lights but continues sparking","showContactForm":true},{"text":"Pilot lights but burner will not turn on","next":"pfii_burner_no_light","pathText":"Pilot lights but burner will not turn on","showContactForm":true},{"text":"Remote, pairing, or IFC lockout issue","next":"pfii_remote_pairing_lockout","pathText":"Remote, pairing, or IFC lockout issue","showContactForm":true},{"text":"Fan, lights, or accessory not working","next":"pfii_fan_lights_accessory","pathText":"Fan, lights, or accessory issue","showContactForm":true},{"text":"Flame modulation not working","next":"pfii_modulation","pathText":"Flame modulation issue","showContactForm":true},{"text":"Sooting, flame lifting, or delayed ignition","next":"pfii_flame_quality","pathText":"Sooting, flame lifting, or delayed ignition","showContactForm":true}]},"pfii_no_spark_no_noise":{"title":"No Spark or Ignition Noise","question":"The fireplace will not light and there is no spark or ignition noise.","help":"Verify the remote is paired with the IFC and that the IFC beeps when remote buttons are pressed. Check whether the system is in lockout. If ignition has failed twice, the IFC will lock out and the error LED will blink three times.Verify power supply to the IFC. Battery backup should be above approximately 4.4 VDC, and line power at IFC X1 should be approximately 120VAC. Check that wires are properly connected to the IFC and verify proper grounding.Confirm the spark electrode is fully seated at IFC X2. If power is available and there is no spark from the X2 spark terminal, replace the IFC.","professionalHelp":"IFC power, spark terminal, and grounding tests should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"pfii_spark_no_pilot":{"title":"Pilot Sparks But Will Not Light","question":"The pilot sparks, but the pilot flame will not light.","help":"Confirm gas supply is ON and gas has been bled to the valve. Verify the IFC is wired correctly and that the ground wire from IFC X5 to the valve body is connected.Confirm the orange wire from IFC X5 to valve EV1 orange terminal is connected. Inspect the pilot tube, pilot hood, and pilot assembly for blockage, damage, corrosion, or poor grounding.Test EV1 orange solenoid resistance. It should be approximately 340 ohms, plus or minus 20 ohms. Test IFC output to EV1. The IFC should send approximately 4–6 VDC briefly, then drop to approximately 0.5–2 VDC. If voltage is present and gas pressure is correct, replace the gas valve. If no voltage is present and IFC has power, replace the IFC.","professionalHelp":"Gas supply, EV1 solenoid, and IFC output testing should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"pfii_continues_sparking":{"title":"Pilot Lights But Continues Sparking","question":"The pilot lights, but the ignitor continues sparking and the main burner does not ignite.","help":"The system must prove flame rectification before the main burner can open. Verify the flame sensor is fully surrounded by flame and glowing red. If the pilot flame shrinks away when the main burner lights, check minimum gas pressure.Confirm the flame sensor rod is connected to IFC X3. Check ground connections and verify the flame rod sensor and pilot hood are clean. Do not use anything more abrasive than paper unless the manufacturer allows it.Inspect the flame sensor porcelain for cracks. Test flame sensor continuity. If the sensor circuit is open, replace the flame sensor or pilot assembly. If the sensor circuit is good but rectification is not detected, the IFC may be defective.","professionalHelp":"Flame rectification, sensor, and grounding diagnosis should be performed by a qualified service technician.","showContactForm":true,"stop":true,"options":[]},"pfii_burner_no_light":{"title":"Pilot Holds But Burner Will Not Ignite","question":"The pilot lights and holds, but the main burner will not ignite.","help":"The main burner will not light until the IFC proves pilot flame rectification. Verify the remote is in manual mode and thermostat mode is OFF. Check all IFC wiring and inspect for damaged wiring.Check IFC X4. This circuit turns the main burner on and off. If a jumper is installed, remove it, clean the wire ends, reinstall the jumper into the green block, and reinstall the block into IFC X4. Heat can worsen a loose or dirty X4 connection.Verify the pilot hood is directing flame properly to ignite the burner. Verify inlet and outlet pressures. Test EV2 green solenoid resistance, approximately 340 ohms plus or minus 20 ohms. Test output voltage to EV2. If voltage is present but the valve does not open, replace the gas valve. If no voltage is present, replace the IFC.","professionalHelp":"Main burner, EV2, X4, and gas pressure testing should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"pfii_remote_pairing_lockout":{"title":"Remote, Pairing, or IFC Lockout Issue","question":"The remote does not control the fireplace, pairing fails, or the IFC is locked out.","help":"To pair the remote, press SW1 on the IFC. The IFC should beep three times and illuminate the amber LED. Within 10 seconds, press ON on the remote. The IFC should beep four times to confirm pairing.If the IFC has failed ignition twice, it will enter lockout and the error LED will blink three times. Cycle power to clear lockout. Low battery condition may show one blink and pilot flame error may show two blinks.If needed, the IFC can be reset into manual operation using SW1, but fan, lights, and flame modulation will be disabled in this mode. Re-pair to a remote afterward when normal operation is desired.","professionalHelp":"Remote pairing and IFC reset should be performed by a qualified technician or according to the appliance manual.","showContactForm":true,"stop":true,"options":[]},"pfii_fan_lights_accessory":{"title":"Fan, Lights, or Accessory Not Working","question":"The fan, lights, or accessory output does not work correctly.","help":"Not all units are equipped with fans or lights. Turn the remote to manual mode. In thermostat and smart mode, fan operation may have a delay.Remove batteries from battery backup and try turning on the burner. If the unit will not start, verify VAC power at the IFC.For fan problems, test for approximately 120VAC at IFC X10 on high. Check the IFC fuse for continuity and replace only with the correct 3.15 amp 5mm x 20mm fuse. If the fan works on an external 120V supply but not through the IFC, replace the IFC. If the fan does not work on external power, replace the fan.For light problems, verify the remote is calling for lights or AUX. Check voltage at IFC X11 or X13 as applicable. If no voltage is present, replace the IFC. If voltage is present, replace the light assembly.","professionalHelp":"Fan, light, AFC/IFC output, and 120VAC testing should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"pfii_modulation":{"title":"Flame Modulation Not Working","question":"The burner operates, but flame height will not modulate correctly.","help":"Thermostat in SMART mode will not allow manual flame modulation. Confirm the remote is in the correct mode before testing flame height.Verify correct input and output gas pressures. Inspect the main burner orifice for blockage or incorrect size. Check that stepper motor wires are attached at IFC X6 and inspect the wires for damage.Test stepper motor continuity. The orange/yellow pair and black/brown pair should each read approximately 26 ohms. If readings are incorrect, replace the stepper motor.","professionalHelp":"Gas pressure and stepper motor diagnosis should be performed by a qualified technician.","showContactForm":true,"stop":true,"options":[]},"pfii_flame_quality":{"title":"Sooting, Flame Lifting, or Delayed Ignition","question":"The fireplace has sooting, flame lifting, ghosting, hard start, or delayed ignition.","help":"If the pilot and burner operate but the flame quality is poor, inspect venturi adjustment, exhaust restrictor setting, media placement, burner condition, gas pressure, and venting.Sooting may be caused by not enough primary air, improper restrictor setting, improper media placement, burner damage, incorrect pressure, or venting problems. Flame lifting may be caused by turbulence or ghosting from airflow problems.For hard start or delayed ignition, inspect the pressure relief system, media placement, pilot strength, pilot orifice, main burner starter channels, and burner ports. Do not operate a unit that has experienced delayed ignition until the pressure relief system has been checked and repaired if needed.","professionalHelp":"Delayed ignition, sooting, gas pressure, and venting problems should be handled by a qualified service professional.","showContactForm":true,"stop":true,"options":[]}}}

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